Return policy

We want you to be satisfied with your purchase. Please read our return, cancellation, and refund policy carefully before placing your order.

Order Cancellation

Orders may be cancelled before they have been shipped or prepared for dispatch. If your cancellation request is approved before shipment, you will receive a full refund to your original payment method.

Once an order has already been shipped, it can no longer be cancelled. In this case, you may request a return after receiving the package, provided that the item meets the return conditions listed below.

Returns

We accept returns within 14 days from the date you receive your order. To be eligible for a return, your item must be unused, unworn, unwashed, and in the same condition that you received it.

Returned items must also be in their original packaging with all original tags, labels, accessories, and proof of purchase included where applicable.

Return Conditions

• The return request must be submitted within 14 days of delivery.
• The item must be unused, unworn, unwashed, and undamaged.
• The item must be returned in its original packaging.
• All original tags, labels, and accessories must be included.
• A receipt, order confirmation, or proof of purchase is required.

Non-Returnable Items

Certain items may not be eligible for return due to hygiene, safety, or product condition reasons. Non-returnable items may include:

• Items that have been worn, washed, used, or damaged after delivery
• Items without original packaging, tags, or proof of purchase
• Personal care, intimate, or hygiene-related items where applicable
• Gift cards or promotional vouchers
• Items marked as final sale, if clearly stated on the product page

How to Request a Return

To request a return, please contact our customer service team through the website and provide your order number, proof of purchase, and the reason for your return request.

Please do not send your purchase back without receiving return instructions first. Items returned without authorization may not be accepted.

Once your return request is approved, you will receive instructions on how and where to send your return package.

Return Shipping

Customers will only be charged once at most for shipping costs, including return shipping where applicable. No restocking fee will be charged for returned products.

Original shipping fees, if any, may not be refundable unless the return is caused by an error on our part, such as receiving the wrong item or a defective product.

Damaged, Defective, or Wrong Items

Please inspect your order after receiving it. If you receive a damaged, defective, or incorrect item, please contact our customer service team through the website as soon as possible with your order number and clear photos of the item and packaging.

After reviewing your request, we will provide further instructions and work to resolve the issue as quickly as possible.

Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed back to your original payment method. Please allow several business days for the refund to appear on your bank account, credit card, or original payment method, depending on your payment provider.

Late or Missing Refunds

If you have not received your refund yet, please first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.

You may also contact your bank, as there is often additional processing time before a refund appears. If you have completed these steps and still have not received your refund, please contact our customer service team through the website for further assistance.